Original Packaging And Original Condition You may return or exchange an item within 30 days of purchase for a full refund or exchange for an item of the same or lesser value, provided that the item is in its original condition (unworn and in its original packaging) (please note that shipping charges are not refundable). As a result, PayPal, Google Checkout, and Amazon checkout orders cannot be returned to our brick-and-mortar locations, as we do not have the ability to refund in the same payment method. Please note that refunds can only be processed using the original payment method used to place the order via Shoe Station Returns & Exchange Policy. Prior to visiting the store, please phone to confirm the item’s availability. Additionally, exchanges can be made in our locations. All other orders are subject to return shipping fees at the UPS standard rates. Shoe Station Returns & Exchange Policy Not applicable to accessories. Free return ground delivery will be provided for the first exchange of shoes that initially got free shipment. If you do not receive a tracking number and your shipment is lost in route, we cannot be held liable. We strongly suggest obtaining a tracking number. You may mail your return or exchange via any shipping method. We recommend verifying our website for the item’s availability before requesting an exchange. Exchanges should be sent back to the address on the receipt with a note indicating which item is to be substituted. This is the case for both refunds and exchanges. Guest Users: Click here and enter your information into the Check Order fields to begin the return process.If you are dissatisfied with your purchase, we would gladly accept a Shoe Station Returns & Exchange Policy as long as the merchandise is in its original condition (unworn, original packaging intact). Registered Users: Click here and login to your account to begin the return process. If you wish to speak to a customer service representative about returning an item, please call 1-888-55-SHOES. Option 3: Call customer service for assistance. We will notify you via E-mail of the return/refund once it is processed.Please allow sufficient time to receive and inspect the merchandise and follow your instructions correctly. We will do everything possible to expedite the handling of your return.If you do not have a return label, you may send your return to: SHOE SHOW, INC./Internet Administrator, 2201 Trinity Church Rd., Concord, NC, 28027. The package will not be delivered without postage. Again, if the return is our fault or a manufacturer's defect, we will also refund the shipping cost. Be sure to either include your Packing List with your order or write your order # on the Return Form. Enclose the unworn merchandise in the original box/packing along with the merchandise return form you printed from the links below depending on whether you are a Registered User or a Guest User.
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